[Warning] Regarding phishing scam messages disguised as reservation confirmations
Thank you for your continued patronage of Odysseys Suites Osaka Airport Hotel.
Currently, online accommodation booking sites (OTAPhishing scams have been reported both domestically and internationally, where scammers impersonate legitimate websites and lure victims to suspicious sites under the guise of reservation confirmation or payment procedures.
At our hotel,WhatsApp(WhatsApp) orSMSWe have confirmed instances where messages are sent via email, impersonating hotel staff.
Important Notice to Our Customers
At our hotel,For the reason of booking completion/confirmation, email, chat,WhatsAppWe will never ask for your personal information, credit card information, or additional payments through any means.
If you receive a message like the following,
The URL Please delete the message without opening it.
"There is a problem with your payment; please update your card information."
"To confirm your reservation, please proceed using this link."
Content disguised as "Important notice from the person in charge"
In the unlikely event that you have entered your card information or performed a payment,
Please contact your credit card company, financial institution, or the nearest police station immediately.
To our customers who currently have reservations
Unless you cancel or change your order yourself,Your reservation details will not be changed or canceled without your consent.
If you have any concerns, please feel free to contact our hotel.
Regarding our hotel's response
Our hotel collaborates with the relevant booking site operators and related organizations.We are currently reviewing the incident and taking measures to prevent recurrence.
We will continue to strive to strengthen security so that our customers can use our services with peace of mind.
To customers
We sincerely apologize for the worry and inconvenience this has caused our customers.
We will continue to work towards creating an environment where you can use our services with peace of mind.
Odysseys Suites Osaka Airport Hotel
Manager
